Returns & Refund Policy

Enlive Homes has the following terms and conditions regarding Refunds and Return of products. 

 -DECOR, DINING & CANDLES

  • All the articles under decor, dining & candles are subject to replace either if the wrong item has been sent to you or if you have received any damaged product. 
  • In any such cases, you can write to us on enlivehomes@gmail.com with an unboxing video and product images within 24 hours of delivery, so that the product can be replaced. 
  • We aim to process all replace requests within 10 days. If you have any questions about your request, feel free to reach out to the Enlive Homes Care team at  enlivehomes@gmail.com or on WhatsApp or call at +919996600373 or DM us on Instagram at enlivehomes. 

 -SOFT FURNISHING 

  • As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide return as a service. We accept returns only up to 15 days post delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent. 
  • To return your order, you can write us on enlivehomes@gmail.com within 15 days post delivery of the package. 
  • Once we approve your return request, you will receive an email from us within 48 hours confirming your return request. 
  • We will pick up the product(s) from your doorstep (customer would have to bear the pick up charges) once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations.  
  • Shipping charges (if any) paid at the time of placing the order are not refundable. 
  • We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product. 
  • We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Enlive Homes Care team at  
    enlivehomes@gmail.com or on WhatsApp or call at +919996600373 or DM us on Instagram at enlivehomes. 

 -For any cancellations, we require an email within 4 hours of the order being         placed. If the order is packed/shipped, cancellations will not be accepted. 

-We will be unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner. 

-We ship several parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Enlive Homes team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Enlive Homes team within 24 hours of receiving the successful delivery email/SMS. 

-Enlive Homes uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. 

-We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Enlive Homes Care team at  enlivehomes@gmail.com or on WhatsApp or call at +919996600373 or DM us on Instagram at enlivehomes. 

-Return requests have to be approved before processing. The Enlive Homes care team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval. 

-Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations. 

-We aim to process all disputes very amicably. This is because we want the best for your home. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Panipat, India.  

-For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually and the variations add uniqueness to each product.