Shipping Policy
- Prepaid shipping only.
- Shipping charges will be calculated on checkout according to the value of your order.
- We give the estimated time of delivery on the shipping page. However, these are indicative and depend on our shipping partner.
- The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
-We try our best to deliver your goods as soon as possible. Our usual dispatch time is 1-2 business days. Our business days are Monday - Saturday.
-For most serviceable pin codes, we try to deliver in 5-7 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - It may take longer. You will however be able to track your packaging using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.
- Your purchases may reach you from various locations in more than one package. But rest assured, you will be charged one delivery fee for the entire order.
- As soon as your package ships, we will email you your package tracking information.
- In case of any special time bound delivery requirements, please share an email with us and leave comments in the order about the requested time of delivery. We will try our best to fulfil the order within the time requested but we cannot guarantee the same.
- Orders placed in India are catered by safe and reliable courier companies like Trackon, Delhivery, Ecom Express, Amazon Shipping etc.
- We are bound in coverage by their reach even though we use some of India's largest logistics companies for shipping. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.
- For any cancellations, we require an email within 4 hours of the order being placed. If the order is shipped out, cancellations will not be accepted. We will be
unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner.
- Look out for international shipping coming soon at Enlive Homes. Enlive Homes currently does not ship to any PO Boxes or APO addresses.